Frequently Asked Questions
- Q: How can I learn more about Purchase Commander?
- A: Please contact us at 866.787.9992 to schedule a live demonstration of Purchase Commander or to ask specific questions on how we can be of assistance to your organization.
- Q: How is Purchase Commander operationalized in a healthcare facility?
- A: Our implementation team will work with your key departments operationalize the software. We schedule approximately two days on-site to link your suppliers to the system, train in-house personnel on its use and set-up the administrative and budgetary controls.
- Q: If we use Purchase Commander, what suppliers are on the software platform?
- A: As an open architecture system, we can work with your current suppliers as well as select additional suppliers on your behalf. However, all suppliers on the platform, to be included on the platform, must adhere to our standards and code of ethics.
- Q: How long does it take to implement Purchase Commander?
- A: Purchase Commander can be set up for your facility in approximately 30 days, on average, depending on timing of pre-implementation tasks required of the facility and scheduling of hospital personnel.
- Q: How do I rely on Purchase Commander for service issues?
- A: Each facility is assigned a customer service manager who is the primary responsible contact for any issues related to Purchase Commander.
- Q: How often do pricing updates occur for our suppliers on Purchase Commander?
- A: We update the software platform with updated pricing upon receipt by the supplier, which is normally updated twice weekly to the software platform.
- Q: We have issues with the correct pricing of items once received, such as discrepancies of ordered versus billed prices. How are these issues resolved by Purchase Commander?
- A: Purchase Commander pricing at the time of ordering is the same as the delivered pricing - no exceptions. We provide 100% transparency of all pricing transactions.
