Frequently Asked Questions
- Q: How can I learn more about Purchase Commander?
- A: Please contact us at 866.787.9992 to schedule a live demonstration of Purchase Commander or to ask specific questions on how we can be of assistance to your organization.
- Q: How is Purchase Commander set-up in your facility?
- A: After assigning you an account manager, our implementation team works with your management team to discuss and start the initial set-up. Using a series of templates we gather data to customize the system to meet your specific needs. We complete the set-up and schedule the training session. As soon as the training session is complete you are ready to Go Live and start using Purchase Commander. Set-up requires 30 – 60 days.
- Q: If we use Purchase Commander, what suppliers are on the software platform?
- A: As an open architecture system, we can work with your current suppliers as well as select additional suppliers on your behalf. However, all suppliers on the platform, to be included on the platform, must adhere to our standards and code of ethics.
- Q: How do I rely on Purchase Commander for service issues?
- A: Each facility is assigned a customer service manager who is the primary responsible contact for any issues related to Purchase Commander.
- Q: How often do pricing updates occur for on Purchase Commander?
- A: Pricing is updated by the supplier / vendor on their schedule. Usually updated are received once or twice a week. We can also “Punch Out” to the supplier’s site to access real time data.
